\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh, ph\u1ea7n n\u00e0y c\u00e1c b\u1ea1n kh\u00f4ng th\u1ec3 qu\u00ean l\u00e0m nh\u00e9, Vi\u1ebft \u0111\u01b0\u1ee3c n\u1ed9i dung b\u00e1o c\u00e1o t\u1ed1t r\u1ed3i, nhung c\u0169ng c\u1ea7n ph\u1ea3i quan t\u00e2m. H\u00f4m nay ti\u1ebfp t\u1ee5c g\u1eedi t\u1edbi c\u00e1c b\u1ea1n sinh vi\u00ean b\u00e0i m\u1eabu \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh\u00a0\u00a0cho c\u00e1c b\u1ea1n sinh vi\u00ean l\u00e0m b\u00e1o c\u00e1o t\u1ed1t nghi\u1ec7p Ng\u00f4n Ng\u1eef Anh nh\u00e9, sau c\u00e1c b\u00e0i vi\u1ebft b\u00e0i m\u1eabu internship report c\u00e1c trung t\u00e2m Anh Ng\u1eef, c\u00f4ng ty d\u1ecbch thu\u00e2t,...c\u00e1c b\u1ea1n xem c\u00e1c b\u00e0i vi\u1ebft c\u0169 c\u1ee7a m\u00ecnh tr\u00ean website. L\u01afU \u00dd\u00a0Trong qu\u00e1 tr\u00ecnh l\u00e0m b\u00e0i B\u00e1o c\u00e1o th\u1ef1c t\u1eadp c\u00e1c b\u1ea1n g\u1eb7p kh\u00f3 kh\u0103n v\u1ec1 th\u1eddi gian hay t\u00ecm ki\u1ebfm c\u00f4ng ty th\u1ef1c t\u1eadp,\u00a0kh\u00f4ng th\u1ec3 ho\u00e0n th\u00e0nh b\u00e0i l\u00e0m\u00a0h\u00e3y li\u00ean h\u1ec7 v\u1edbi m\u00ecnh \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 qua\u00a0https:\/\/zalo.me\/0909232620 \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ti\u1ebfng Anh t\u1ea1i Kh\u00e1ch s\u1ea1n \tTABLE OF CONTENTS \tTABLE OF CONTENTS \tTABLE OF FIGURES AND PICTURES \tPREFACE \tCHAPTER I. INTRODUCTION \tI. AN OVERVIEW OF THANG LOI RESTAURANT HOTEL COMPANY LIMITED \t1.1 Established history of Thang Loi Restaurant Hotel Company Limited \t1.2 Company Profile: \t1.3 The development of Thang Loi Restaurant Hotel Company Limited \t1.4 Organization Structure \t1.5 Thang Loi Hotel Regulations \t1.6 The intern\u2019s individual role as well as specific schedule within the organization \tCHAPTER II. CONTENT OF THE REPORT \tI. PURPOSE OF INTERNSHIP \tII. PROCESS AND JOB DESCRIPTION \t2.1 Process description \t2.2 Job description \t2.3 The intern diaries \t2.4 Analysis and evaluation \tCHAPTER III. CONCLUSION \tCONCLUSION \tREFERENCES \tAPPENDICES DOWNLOAD 10>\u00a0B\u00c0I M\u1eaaU B\u00c1O C\u00c1O TH\u1ef0C T\u1eacP NG\u00d4N NG\u1eee ANH\u00a0 \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh -\u00a0 tr\u1ee3 gi\u1ea3ng \tINTRODUCTION \t1 Reasons for choosing the topic \t2 Purposes of the internship report \tCHAPTER 1. COMPANY BACKGROUND \t1.1 \u00a0History and development \t1.2 \u00a0Mission and vision \t1.3 \u00a0The organization structure \tCHAPTER 2. DEPARTMENT \t2.1 \u00a0Basic information of academic department \t2.2 \u00a0Department function in company \tCHAPTER 3. BASIC CONCEPTS \t3.1 \u00a0Basic concept of education \t3.2 \u00a0Basic concept of teaching and English teaching \t3.3 \u00a0Basic concept of grammar and English grammar \tCHAPTER 4. JOD DESCRIPTION \t4.1. General main responsibilities and duties \t4.2. Job description in details \t4.2.1 H\u01106A- MK03 (Movers 3) \t4.2.2 H\u01106A- FK02 (Flyers 2) \tCHAPTER 5. FINDINGS AND EXPERIENCES \t5.1. Findings \t5.1.1 . Knowledge \t5.1.2 . Skills \t5.1.3 . Attitude \t5.2. Experiences \t5.2.1 . Knowledge \t5.2.2 \u00a0Skills \t5.2.3 Attitude \tCHAPTER 6. CONCLUSION AND RECOMMENDATIONS \t6.1. Conclusion \t6.2. Recommendations \tREFERENCES Outline internship Report t\u1ea1i kh\u00e1ch s\u1ea1n \tTABLE OF CONTENTS \tPREFACE \tCOMMENT OF INSTRUCT LECTURER \tABSTRACT \tCHAPTER 1: INTRODUCTION \t1.1. Reason of Choosing Research \t1.2. Objective of the report \t1.3. Target and Field of Research \t1.4. Method of Research \tCHAPTER 2: CONTENT OF THE REPORT \t2.1. Overview of Sherwood Suites \t2.1.1. Vision and Mission \t126.96.36.199. Vision \t188.8.131.52. Mission \t2.1.2. Core Values \t2.1.3. Facilities \t184.108.40.206. Swimming pool \t220.127.116.11. Gym \t18.104.22.168. Wet and Dry Sauna \t22.214.171.124. Support staff and service office \t2.1.4. Structural Organization \t2.2. Department of Internship \t2.2.1. Front Office \t126.96.36.199. Department\u2019s Roles \t188.8.131.52. Department\u2019s Organization \t184.108.40.206. Department\u2019s Function \t220.127.116.11. Importance of Department \t2.2.2. Department Information \t18.104.22.168. Policies \t22.214.171.124. Grooming \t126.96.36.199. Working Hours \t188.8.131.52. Task Lists for Each Shifts \t2.2.3. Department\u2019s Systems Used \t184.108.40.206. Communication System \t220.127.116.11. Operating System \t2.2.4. Loyalty Program - iPrefer Program \t2.2.5. Standard of Procedures for Check-in Guest and During guest\u2019s stay \t18.104.22.168. For Normal Short \u2013 term and long-term Guest \t22.214.171.124. For Member and VIP Guest \t2.2.6. General Opinion about Department of Internship \tCHAPTER 3: TOPIC OF RESEARCH\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t3.1. Overview \t3.1.1. Overview of Tourism industry \t126.96.36.199. Concepts of tourism \t188.8.131.52. Sustainable growth of World Tourism \t184.108.40.206. The Development of the Tourism Industry in Vietnam \t3.1.2. Overview of Hotel Industry \t220.127.116.11. Overview of the Hotel \t18.104.22.168. Hotel Industry in the World \t22.214.171.124. Hotel Industry in Vietnam \t3.1.3. Service Apartment \u2013 New Trend in Hotel Industry \t3.1.4. Guests\u2019 Needs and Purpose of Travel \t126.96.36.199. Guests\u2019 Needs \t188.8.131.52. Purpose of Travel \t3.1.5. Factors Influencing Guests\u2019 Decision \t184.108.40.206. External Factors \t220.127.116.11. Internal Factors \t3.2. Entity View \t3.2.1. Apartments \t3.2.2. Staffs\u2019 Performance \t3.2.3. Standard of Procedures \t3.2.4. Working Environment \t3.3. Analysis \t3.3.1. Apartments \t3.3.2. Staffs\u2019 Performance \t3.3.3. Standard of Procedures (SOP) \t3.3.4. Working Environment \t3.4. Guests\u2019 Comments \t3.5. Solutions \t3.5.1. Development in The Future \t3.5.2. Target \t3.5.3. Perfect Facilities \t3.5.4. Perfect Staffs\u2019 Performance \t3.5.5. Improve Working Environment \tCHAPTER 4: CONCLUSIONS \tReferences THAM KH\u1ea2O 10 >\u00a0 M\u1eaaU NH\u1eacT K\u00dd TH\u1ef0C T\u1eacP TI\u1ebeNG ANH\u00a0 \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh\u00a0 -\u00a0Study on English speaking skills of students at Au Viet Vocational School P1: Cover\/Title Page 1.1. Student Name \/ ID \/ Faculty \/ Program \/ Year \tInternship Start-Finish Date: \tCompany\/Institution Name P2: Acknowledgement P3: Internship assessment of the Department P4: Table of Contents Page From P5 onwards is the main content part of the report \u00a0Part 1: Introduction - Rationale of the study: Introducing about English learning situation in Vietnam. The important of learning a most popular language in the world and its benefits: Today, English is the language of globalization, international communication, commerce, the media and pop culture, and thus, affects motivations for learning English. English is no longer seen as the property of the English-speaking world but as an international commodity sometimes referred to as World English or An International Language. In Vietnam, foreign languages, with English as the most studied, have become a compulsory subject at schools and colleges. Many students begin their learning English when they are ten years old. City children even have their first lessons of English as early as they attend primary school\u2026. \tScope of the study, Aim and objectives of the study, Research questions of the study, Methods of the study, Organization of the study: Introducing the reason why I choose the company\/institution\/school for my internship period and what is the topic I researching on I took my internship period in Au Viet Vocational school. The student is supposed to be at pre-intermediate level of English because English is a compulsory part of their course at Au Viet Vocational school. However, it is surprising to learn that many of these students are incapable of using their English to talk, even in class. What is more, the same situation exists in many other colleges and universities in Vietnam. There have been numerous studies on this situation and various solutions, recommendations and suggestions have been given, including changing teaching methods, changing syllabus or textbooks, upgrading teachers\u2019 qualifications, changing formats of speaking tests and so on. At Au Viet Vocational school, I am in charge of teaching English for 1st year students. As per research from other English teacher here, they are more than aware of the situation and themselves has encountered a number of difficulties in helping students improve their speaking skill. This actually drives me to this research, named \u201cStudy on English speaking skills of students at Au Viet Vocational School\u201d.\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) Part 2: Report Content \tWorking schedule with assessment and confirmation of instructor every week (follow the format in Appendix 2) \tReport on the results of the study on administrative organization and Human resource of the Au Viet Vocational school. \tDescription of the Au Viet Vocational school \tBrief description of the school, industry\/sector and address. \tThe school history and activities. \tAdministrative organization; number of employees, size or volume of the school, control monitory mechanism. \tThe nature of teaching activities (fields, departments, subjects, schedule etc.) \tInternship department: Foundation Study Department \u2013 English subject. \tReport the results of learning about specialized activities and the working environment of the internship department. \tTeaching and learning speaking skill as seen from students\u2019 perspective \tTeaching and learning speaking skill as seen from teachers\u2019 perspective \tRecommendations \tDetails of actual works were assigned during the internship period \tDiscuss on actual work assigned for myself by the supervisor. The level of responsibility given to me for the project. \tMethod of implementation \tResults achieved through internship period \tTheoretical content has been strengthened. \tpractical skills have been learned. \tExperience gained during the internship period. \tDetails of the work results that I have contributed to the internship agency. \tRecommendation for English speaking skills learning\/teaching in Au Viet Vocational School. \tSome thought about how the internship might influence my future career plans Part 3: Final Assessment and Conclusion of the Report \t Summary of the study \t Suggestions for further study Supporting documents: Appendices (if any) Assessment of the Au Viet Vocational School representative with confirmation seal. \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh\u00a0- THE PROCESS OF RECRUITMENT AT NHAT NAM DESIGN CONSTRUCTION CORPORATION \tINTRODUCTION \tCHAPTER 1: OVERVIEW OF NHAT NAM DESIGN CONSTRUCTION CORPORATION \t1.1. General information \t1.2 History of formation and development \t1.3 Functions, duties, and operational principles of the company \t1.3.1 Function \t1.3.2 Tasks and operational principles \t1.4 The organizational structure of the company \t1.4.1. Organizational structure \t1.4.2. Human resource \t1.5. Operating results \tCHAPTER 2: RECRUITMENT PROCESS AT NHAT NAM DESIGN CONSTRUCTION CORPORATION\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t2.1. Recruitment situation in the company \t2.1.1 Recruitment standards \t2.1.2 Source and method of recruitment \t2.1.3 Recruitment process of the company \t18.104.22.168 Determining needs \t22.214.171.124. Setting a recruitment plan \t126.96.36.199 Informing employment demand \t188.8.131.52 Receiving CV and interviewing \t184.108.40.206. Probationary \t220.127.116.11. Official recruitment \t2.2. Assessing the recruitment of personnel at the company \t2.2.1. Achievements \t2.2.2. Limitations and causes \tCHAPTER 3 - ORIENTATIONS AND SOME RECOMMENDATIONS TO IMPROVE RECRUITMENT EFFICIENCY AT NHAT NAM DESIGN CONSTRUCTION CORPORATION \t3.1. Prospects of the company \t3.1.1 Opportunity \t3.1.2. Challenge \t3.2. Oriented development \t3.3. Some suggestions to improve recruitment process of the company \tCONCLUSION \tREFERENCES DOWNLOAD KHO B\u00c1O C\u00c1O T\u1ed0T NGHI\u1ec6P NG\u00c0NH NG\u00d4N NG\u1eee ANH \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh - tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 \tTABLE OF CONTENTS \tINTRODUCTION. \tCHAPTER 1:\u00a0 GENERAL INTRODUCTION OF LE & ASSOCIATES COMPANY. \t1.1. History of the company \t1.1.1. General background. \t1.1.2. The business growth journey. \t1.2.Vision and mission. \t1.2.1. Vision \t1.2.2. Mission \t1.3. Organizational structure. \t1.4. Business performance in last 3 years (from 2015 to 2017) \t1.5. Summary of Chapter 1. \tCHAPTER 2: THE REAL SITUATION OF LE & ASSOCIATES COMPANY\u2019S PROCESS OF RECRUITMENT SERVICE.\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t2.1. The real situation analysis \t2.2. The advantages and disadvantages of Le & Associates Company\u2019s process of recruitment service \t2.2.1 Advantages. \t2.2.2. Disadvantages. \t2.3. Summary of chapter 2 \tCHAPTER 3: SUGGESTION. \t3.1. Suggestions For The Disadvantages Of Le & Associates Company\u2019s Process Of Recruitment Service \t3.1.1. Linkage Between Departments. \t3.1.2. Recruitment Information Channel \t3.1.3. Headcounts of MRT. \t3.1.4. Commitment Time. \t3.1.5.\u00a0 Warranty Policy. \t3.2. Other Suggestions. \tCONCLUSION.. \tREFERENCES. \tAPPENDIX.. \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh -\u00a0XU\u1ea4T NH\u1eacP KH\u1ea8U \tTABLE OF CONTENTS \tCHAPTER 1: OVERVIEW OF TRASAS COMPANY \t1.1\u00a0 General about TRASAS company \t1.2 Fields of business activities \t1.3 Company\u2019s organizational structure \t1.3.1 The management structure \t1.3.2 Functions, duties of departments \t1.3.3 The personnel situation of the company \t1.4 The company's operating stage in 2014 \u2013 2016 \t1.4.1 The company's operating stage in 2014 \u2013 2016 \t1.4.2 Business situation by field of working \t1.5\u00a0 Capital and technical facilities: \tCHAPTER 2:\u00a0 THE PROCESS OF IMPORTING IN FORWARDING OPERATION OF TRA-SAS BY SEA TRANSPORT\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t2.1 Relationship between parties \t2.2 Process of importing in forwarding operation of Tra-sas by sea transport \t2.3 Analyze the process of importing in forwarding operation of Tra-sas by sea transport \t2.3.1 Receiving documents from customers \t2.3.2 Getting delivery orders from shipping company \t2.3.3 Filling e-custom declaration \t2.3.4 Custom clearance at port \t2.3.5 Transport imported goods to warehouses \t2.4 Evaluation \t2.4.1 Avantages \t2.4.2 Disavantages \t3.1 SWOT analysis \t3.2 Trend of development in goods delivery services in Vietnam: \t3.3 Solutions to improve the quality of delivery services in TRASAS: \t3.3.1 Improve the level of the CEO, participants in the process \t3.3.2 Invest in infrastructure, machinery, equipment \t3.3.3 Application of information systems \t3.3.4 Improve customer services \t3.4 Recommendation to state agencies: \t3.4.1 Improve the infrastructure \t3.4.2 Simplify the declaration procedure \t3.4.3 Training person in logistics OUTLINE INTERNSHIP REPORT - BI\u00caN PHI\u00caN D\u1ecaCH \tTable of Contents \tDECLARATION \tACKNOWLEDGEMENT \tCHAPTER 1: INTRODUCTION \tRationale \tAims and Purposes of the assignment \tScope of the assignment \tMethods of the assignment \tDesign of the assignment \tCHAPTER 2: DEVELOPMENT \tThe translated texts of the four articles \t1.1. The translated texts of the two articles (From English into Vietnamese) \t1.1.1. Article 1: Languishing railways hit harder by novel coronavirus fears \u2013 Ng\u00e0nh \u0111\u01b0\u1eddng s\u1eaft \u201cm\u00f2n m\u1ecfi\u201d b\u1ecb \u1ea3nh h\u01b0\u1edfng n\u1eb7ng n\u1ec1 h\u01a1n b\u1edfi n\u1ed7i s\u1ee3 coronavirus m\u1edbi \tThe translated text \tAnalysis \t1.1.2. Article 2: Carriers, ground transport crippled by coronavirus epidemic \u2013 C\u00e1c h\u00e3ng v\u1eadn chuy\u1ec3n, d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n m\u1eb7t \u0111\u1ea5t t\u00ea li\u1ec7t do d\u1ecbch b\u1ec7nh Coronavirus \tThe translated text \tAnalysis \t1.2. The translated texts of the two articles (From Vietnamese into English) \t1.2.1. Article 3: Xu\u1ea5t kh\u1ea9u n\u00f4ng s\u1ea3n b\u1eb1ng \u0111\u01b0\u1eddng s\u1eaft: Gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u \t1.2.2. Article 4: \u0110\u1ec1 xu\u1ea5t gi\u1ea3m gi\u00e1 BOT cho xe xu\u1ea5t h\u00e0ng qua bi\u00ean gi\u1edbi Trung Qu\u1ed1c - Proposal to reduce BOT price for vehicles exporting goods from China border \tComments on the translations\u00a0(\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t2.1. Article 1: \t2.1.1. Genre of the text \t2.1.2. The difficulties and the convenience met during the translation \t2.2. Article 2: \t2.2.1. Genre of the text: \t2.2.2. The difficulties and the convenience met during the translation \t2.3. Article 3: \t2.3.1. Genre of the text \t2.3.2. The difficulties and the convenience met during the translation \t2.4. Article 4: \t2.4.1. Genre of the text \t2.4.2. The difficulties and the convenience met during the translation \tCHAPTER 3: CONCLUSION AND RECOMMENDATION \tConclusion \tRecommendation \tREFERENCES VI\u1ebeT THU\u00ca B\u00c1O C\u00c1O TH\u1ef0C T\u1eacP NG\u00d4N NG\u1eee ANH \u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh - Customer care \tTABLE OF CONTENT \tABSTRACT \tT\u00d3M T\u1eaeT \tINTRODUCTION \t1. Background \t2. Reasons \t3. Objectives \t4. Research methodology: \t5. Outline \tCHAPTER 1: BACKGROUND OF COMPANY \t1.1. Company overview \t1.1.1. History of formation and development \t1.1.2. Function and mission \t1.1.3. Organizational structure \t1.1.4. Functions and duties of departments \t1.2. Personnel situation of Vietnam Lighting Co., Ltd \t1.3. Business results of the company from 2018-2020 \t1.4 Development orientation \tCHAPTER 2: BASIC CONCEPT \t2.1. Overview of customer care \t2.1.1. The concept of customer care \t2.1.2. Meaning of customer service \t18.104.22.168. Helping businesses create a competitive advantage in the market \t22.214.171.124. Contributing to further satisfying the wishes of customers \t126.96.36.199. Help businesses attract customers and create engagement \t188.8.131.52. Create a special feature for each business \t184.108.40.206. Helping businesses increase market share and consumption of products and services \t2.1.3. Factors affecting customer care \t220.127.116.11. Macro environment \t18.104.22.168. Micro environment \t2.2. Customer care at the enterprise \t2.2.1. Principles of customer care \t22.214.171.124. Customer care by groups of customers \t126.96.36.199. Customer care by the stages of the buying process \t2.2.2. Forms of customer care \t188.8.131.52. Direct care \t184.108.40.206. Indirect care \t2.2.3. Content of customer care at the enterprise \t2.2.4. Structure of customer care \t2.3. Introduction to customer care activities of Vietnam Lighting Co., Ltd \t2.3.1. Characteristics and customer management of the company \t220.127.116.11. Characteristics of customers of the company \t18.104.22.168. Customer care activities of the company \t2.3.2. Regulations on the company's customer care activities \t2.3.3. The company's customer care team \t2.4. The form and content of the company's customer care \t2.4.1. The form of the company's customer care \t2.4.2. Content of the company's customer care \t2.4.3. Quantitative indicators \tCHAPTER 3: JOB DESCRIPTIONS (\u0110\u1ec1 c\u01b0\u01a1ng B\u00e1o c\u00e1o th\u1ef1c t\u1eadp Ng\u00f4n Ng\u1eef Anh) \t3.1. Workflow \tFigure 3.1.: Workflow \t3.2. Evaluate assigned work \t3.3. Advantage \t3.4.Difficulties \tCHAPTER 4: FINDING AND EXPERIENCES \t4.1. Findings \t4.1.1. Internal phone call \t4.1.2. Learn how to plan for the next 5 years \u2013 Practical lessons about today's labor market \t4.1.3. Compose the tasks that a company employee needs to do \t4.1.4. Lessons learned on how to do the job \t4.1.5. Lessons learned about skills \t4.1.6. Lessons learned about attitude \t4.2 Some solutions to improve the efficiency of customer care activities of Vietnam Lighting Co., Ltd \t4.2.1 Emerging problems \t4.2.2. Completing the customer database system \t4.2.3 Building a specialized customer care department \t4.2.4. Improving the quality of human resources for customer care \t4.2.5. Diversify means of communication between customers and the company \tCHAPTER 5: CONCLUSION & RECOMMENDATION \t5.1. Conclusion \t5.2. Recommendations \t5.2.1. For the Board of Directors of the Company \t5.2.2. For employees in the company \t5.2.3. 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